Frequently Asked Questions

Enrollment

 Q: How do I enroll for health benefits?

A: If you are new to our enrollment tool, visit www.getardentbenefits.com/enroll and select Create an Account. Then, follow the on-screen prompts to create your account. You will need to have access to your email and use your mobile phone number for verification to register.

If you already have an account, visit the enrollment site at www.getardentbenefits.com/enroll, enter your email user ID, and then enter your password. Select how you want to receive the verification code (email or phone), and then enter the code to verify your information.

Q: I don’t want to use the enrollment portal; can you take my enrollment over the phone?
A: Yes, you can call the Ardent Benefits Service Center at 855-787-0668, Monday to Friday from 8 a.m. to 6 p.m. CT.

Q: What information do I need to enroll?

A: You will need information for any newly eligible dependents that you wish to add to the coverage. You will need to have on hand your new dependent’s full name, Social Security number, and date of birth.  

Q: What computer may I use to enroll?

A: You may enroll from a computer at work or home or any computer that has access to the internet.  

Q: Can I change my elections during the year?

A: After Annual Enrollment closes, IRS regulations require you to keep your elections through December 31, unless you have a Qualified Life Event. Changes must be requested within 31 days (or 60 days, in the case of a Medicaid-related special enrollment event) of the Qualified Life Event.

Q: When can I enroll in the 401k Plan?

A: If you are an eligible employee and at least 21 years of age, you can begin to participate in the plan the first of the month following 60 days of employment.

If you are an intern, temporary, seasonal, per diem, or PRN employee, you will need to complete 12 months and 1000 hours of service and be 21 years of age to become eligible to participate in the plan. Please see plan documents for all the eligibility requirements.

After you have completed the eligibility requirement, you can enroll in the plan at any time by logging in to the plan website at www.netbenefits.com, or by calling Fidelity at 1-800-835-5095.

Q: As a new hire when can I participate in the wellness program?

A: Newly hired employees have 60 days from the hire date to complete their wellness screening. You can use a new hire onsite event (limited locations), visit LabCorp or use the provider form. Please check with your doctor about the cost, if any, for completing the provider form. To enroll you can go to www.mypathwaytohealth.com  to register your account and complete the necessary steps.

Medical Plan

Q: How do I know which providers are in our networks?

A: You can search the UnitedHealthcare (UHC) Choice Plus Network and the Ardent Network by logging into www.umr.com.

If you are a UTHET employee, you can find an in-network provider by calling the number on the back of your HealthFirst ID card or logging into www.hfbenefits.com.

Visit www.optumrx.com to find participating pharmacies.

Q: Will I receive Medical ID cards?

A: ID cards can take 10 to 14 days to arrive after enrollment. You can visit www.umr.com to download an ID card. For UTHET employees, please visit www.hfbenefits.com.

Dental and Vision Plans

Q: What is the difference between dental plans?

A: Through Delta Dental, we offer two dental plans that cover routine checkups and other dental care: Delta Dental Silver and Delta Dental Gold. The Gold plan includes orthodontia coverage in addition to everything offered within the Silver plan and provides more coverage for basic and major dental services. Employee contributions are higher for the Gold plan.

Q: Through the vision plan, are covered members able to purchase eyeglasses and contacts or can they only choose one or the other?

A: Enrollees may choose lenses (contacts or lenses for frames) each year; you cannot have both eyeglasses (lenses and frames) and contacts covered under the plan during the same plan year.

Q: Will I receive ID cards?

A: ID cards will be provided if you are electing the dental plan for the first time, changing plans, and /or adding a new dependent.  To find a provider or download an ID card visit  www.deltadentaltn.com.

ID cards are not required to use your vision benefits. Simply advise your provider that you have VSP, and they will verify your eligibility. To locate a VSP vision provider in your area, call VSP at 800-877-7195 or visit www.vsp.com.