Using your Healthcare Card

Your Healthcare Card works like a debit card in many locations, making it easy to use your flexible spending accounts (FSAs).

  • WageWorks® is our FSA administrator. Click here for important information about filing claims and how to check your account balance.
  • Click here for important information about filing claims and how to check your account balance.
  • See eligible health care expenses and dependent care expenses. If you are a Hillcrest, Coporate Office or Lovelace employee and are using a Limited-Purpose FSA (as part of our High Deductible Health Plan), your eligible expenses are listed here.

Tips for using your Healthcare Card

  • Your Healthcare Card will not work everywhere. If you make a purchase for an eligible expense and the vendor code is not recognized, the card will be denied. In these instances, please file a paper claim to be reimbursed.
  • You can use your card at the dentist or orthodontist office. However, you may be required to submit your receipt and your Explanation of Benefits (EOB) statement from your insurance carrier to complete the substantiation of your claim. You cannot use the card to pay for cosmetic dental expenses, such as teeth whitening.
  • The IRS requires that ALL claims be substantiated. Based on new regulations established by the IRS, your Healthcare Card can now auto-substantiate FSA-eligible items purchased at many of your local pharmacies, discount stores and grocery stores. However, if an item is not auto-approved, you may receive a request for substantiation.
  • If you use your Healthcare Card and do not respond to substantiation requests, the card will be turned off. The IRS requires that there be a procedure to turn off cards if necessary. You will receive a series of three letters asking for substantiation. You have a minimum of 64 days to provide documentation before your card will be turned off.