Health Advocate: Helping you find your balance

We all need help sometimes, especially when it comes to balancing work and life. Now there’s one single place you and your eligible family members can go to get the help you need.

Whether it’s resolving health or insurance-related issues, handling a personal crisis or booking a reservation for dinner or a cruise, Ardent has you covered through Health Advocate. Health Advocate’s licensed professional counselors and personal concierges can provide assistance when you need it. You have access to three unique services through Health Advocate—all available at no cost to you, your spouse, your dependent children, and your parents and parents-in-law:

1.Employee Assistance Program
2.Your Personal Health Advocate
3.Personal Concierge Service

Plus, you’ll find tools and resources that can help you make the most of your Ardent benefits, including a Health Cost Estimator to compare costs for health care services, as well as articles and videos about a variety of health and wellness topics. Download the “Get Started Guide” from Health Advocate to better understand the full range of services available to you.

1. Employee Assistance Program

When you need to talk, there’s always someone who can listen. The Employee Assistance Program (EAP) offers you and your eligible family members five free confidential counseling services and referrals, no matter where you’re located. You don’t have to be enrolled in an Ardent medical plan to use the EAP. You can get help with personal, family and work issues, including:

  • Grief, loss and depression.
  • Relationship issues and divorce.
  • Job stress, burnout and work/life balance.
  • New baby, adoption and elder care.
  • Financial and legal issues, retirement and identity theft.
  • Addiction, eating disorders and mental illness.

Reach the EAP, anytime, by calling 866-799-2728. You can also email answers@HealthAdvocate.com or chat with a counselor online at www.HealthAdvocate.com/members.

2. Your Personal Health Advocate

Need help understanding a doctor bill? Finding a specialist? Getting an appointment? Your Personal Health Advocate (PHA) will help you navigate the complexities of the health care system by cutting through the red tape, talking to your doctors and insurance company, and getting to the heart of your issue—fast.

PHAs are typically registered nurses who are supported by medical directors, and benefits and claims specialists. They can help you:

  • Find the right doctors, hospitals and other providers.
  • Schedule tests and appointments.
  • Get second opinions.
  • Understand benefits coverage and health conditions.
  • Research the latest treatments.
  • Resolve billing and claims issues.
  • Locate elder care services.
  • Make informed decisions.
  • Save time and money, and worry less.

To reach Your Personal Health Advocate, call 866-799-2728, or register online to get started.

3. Personal Concierge Service

When juggling your to-do list gets to be too much, call on Health Advocate’s Personal Concierge Service for free access to experts who can save you time and frustration by helping you with a wide range of personal tasks, including:

  • Restaurant reservations.
  • Party/event planning.
  • Ticketing for concerts and sporting and other events.
  • Travel bookings.

Put your Personal Concierge to work today! Register with Health Advocate or call 866-799-2728.

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